Charles G.G. Schmidt & Co., Inc.

Effective Date: May 27, 2026 · Last Updated: May 27, 2026

When products can be returned, how refunds work, and how to make a warranty claim.

At Charles G.G. Schmidt & Co., Inc. (“CGG Schmidt,” “we,” “us,” or “our”), we want you to be satisfied with your purchase. This Refund & Return Policy explains when and how products may be returned, how refunds are handled, and how to make a warranty claim. It applies to purchases made through https://cggschmidt.com and directly from CGG Schmidt.

1. Prior Written Approval Required

All returns require prior written approval from CGG Schmidt before any product is sent back. Please contact us to request a Return Merchandise Authorization (RMA) before returning anything. Products returned without prior written approval may be refused or delayed.

2. Standard Items

Standard, stocked items in new, unused, resalable condition may be returned within 30 days of delivery, subject to:

• Prior written approval (RMA)
• A 15% restocking charge
• Return of the product in its original packaging, complete and undamaged

The restocking charge helps cover the cost of inspection, repackaging, and returning items to inventory.

3. Custom and Special-Order Items

Because they are made or ordered specifically for you, custom tools and special-order items are generally non-returnable and non-refundable once production or ordering has begun, except in the case of a defect covered by our warranty. If you need to cancel a special order, a cancellation charge will apply based on the status of your order and the expenses we have incurred at the time of cancellation (see our Terms and Conditions).

4. Defective Products and Warranty Claims

All Charles G.G. Schmidt & Co. tools are warranted against defects in workmanship and material for 90 days from the date of delivery. If you believe a product is defective:

• Contact us within the 90-day warranty period to request approval to return the item
• Return the product with prior written approval for our analysis
• If found to be defective in our analysis, the product will be repaired or replaced at our discretion

The warranty does not cover normal wear, misuse, improper installation or operation, alteration, or damage from causes beyond our control. Defective-product returns approved under warranty are not subject to the restocking charge.

5. How to Request a Return or Warranty Claim

To start a return or warranty claim:

1. Contact us by email at [email protected] or by phone at 1-201-391-5300 with your order number and a description of the issue.
2. Receive your RMA and written return instructions from our team.
3. Pack the item securely in its original packaging and include the RMA documentation.
4. Ship the item to the return address we provide, following the instructions in your approval.

6. Refund Processing

Once we receive and inspect your approved return, we will notify you of the outcome. Approved refunds (less any applicable restocking charge) are issued to the original method of payment. Please allow a reasonable processing period after inspection for the refund to appear; the exact timing depends on your bank or card issuer. For warranty claims, repair or replacement is provided in place of a refund unless we determine otherwise.

7. Return Shipping Costs

Unless the return is due to our error or a warranty-covered defect, you are responsible for the cost of shipping the item back to us. Original shipping and handling charges are non-refundable. We recommend using a trackable, insured shipping method, as we cannot be responsible for items lost or damaged in return transit.

8. Non-Returnable Items

The following are generally not eligible for return:

• Custom tools and special-order items (except warranty defects)
• Sharpened, used, modified, or installed products
• Items returned without prior written approval or outside the applicable return window
• Items not in resalable condition or missing original packaging

9. Order Cancellations

Standard orders may be cancelled without charge before shipping. Special orders may be cancelled subject to a cancellation charge based on order status and expenses incurred. See our Terms and Conditions for details.

10. Questions

If you are unsure whether your item qualifies for return or warranty service, please reach out before shipping anything back — we are glad to help you find the right resolution.