Charles G.G. Schmidt & Co., Inc.

Effective Date: May 27, 2026 · Last Updated: May 27, 2026

How we process, ship, and deliver your CGG Schmidt orders.

This Shipping Policy explains how Charles G.G. Schmidt & Co., Inc. (“CGG Schmidt,” “we,” “us,” or “our”) processes and ships orders placed through https://cggschmidt.com and directly with us. By placing an order, you agree to the terms below.

1. Order Processing

We process orders as quickly as possible during normal business hours, Monday through Friday, excluding holidays. Stocked, standard items typically ship within a few business days of order acceptance and payment confirmation. Orders requiring credit approval are processed once approval is complete.

2. Custom and Special-Order Lead Times

Custom tools, ground profile knives, and special-order items are made or sourced specifically for your job, so they require additional production time. Lead times vary with the complexity of the work and current shop schedule. We will provide an estimated turnaround when you order, and our team is always glad to confirm timing before you commit.

3. Shipping Methods and Carriers

We ship via reputable freight and parcel carriers. The carrier and service level may be selected based on the size, weight, and destination of your order, or according to your instructions where available. If you have a preferred carrier or account, let us know when you place your order.

4. Shipping Charges

All shipping and handling charges are added to the invoice. Charges are based on the carrier, service level, package dimensions and weight, and destination. Shipping and handling charges are non-refundable except where a shipment error is our fault.

5. Shipping Terms, Title, and Risk of Loss

All orders are shipped FOB Montvale, NJ. This means:

• Ownership of and risk of loss for the products pass to the buyer at the time the goods are delivered to the freight carrier.
• Once a shipment leaves our facility and is in the carrier’s possession, the buyer bears responsibility for the goods in transit.

We recommend reviewing carrier insurance options for high-value shipments.

6. Delivery Estimates

Delivery time frames provided by us or a carrier are estimates only and are not guaranteed. CGG Schmidt is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control. Because title and risk pass at our dock (FOB Montvale, NJ), transit delays do not change the FOB terms above.

7. Damaged or Lost Shipments

Please inspect your shipment promptly upon delivery. If your order arrives damaged or items are missing:

• Note any visible damage on the carrier’s delivery receipt at the time of delivery, if possible
• Keep all packaging and damaged materials
• Contact us right away at [email protected] or 1-201-391-5300 so we can help you document the issue and file a claim with the carrier

Because shipments are FOB Montvale, NJ, claims for loss or damage in transit are generally made with the carrier; we will assist you with the documentation and process.

8. Backorders

If an item is temporarily out of stock, we will let you know the expected availability and your options. We may ship available items first and follow with the balance, or hold the order until it can ship complete — whichever you prefer.

9. Domestic and International Shipping

We ship throughout the United States. International orders may be accepted on a case-by-case basis; the buyer is responsible for all duties, taxes, customs fees, and brokerage charges, and for compliance with import requirements in the destination country. Please contact us to arrange an international shipment.

10. Address Accuracy

Please ensure your shipping address and contact details are complete and accurate. We are not responsible for delays or misdeliveries caused by incorrect or incomplete address information. Address corrections or re-delivery requested after shipment may incur additional carrier charges.